It takes us 1-3 business days to process and ship your order, if the order is delayed, we'll send a notification email. We usually ship on Tuesday and Friday, and once the order is ready for shipment.
The order confirmation email might be in your spam or promotion folder. If you can't find it, please email us.
It depends on the shipping method. DHL worldexpress takes about 2-4 business days, while EMS takes about 3-6 business days. The surface mail varies, it might take as long as 3 months.
Both Artistic&co and Ya-man product have one-year factory warranty. If there is no direct local store available, customers can ship the product back to us, and we'll help to ship to the factory service. Customers will be responsible for the shipping cost.
If a product has been discontinued and is no longer being produced by the brand, it will be cancelled, as restocking would not be possible. We'll send notifications before the shipment when more than half of the quantity or value of the order is not available.
If customers have a specific preference for certain products, they are encouraged to leave a note or send an email once the order is placed. We'll do our best to meet the requirements.
We also strive to maintain accurate inventory counts and minimize such disruptions. Thank you for your understanding and patience as we manage stock availability.
For DHL packages, the signature is required, customers can authorise no signature through DHL account.
For EMS packages, since the packages are insured, the signature is required. Customers can also log in their Post Office account to authorise no signature. If the customers require no insurance, then customers will need to take the responsibility with any damaged or lost package by default.
Our products are 100% authentic. It is illegal to hold or sell counterfeit products in Japan. We'll no longer answer questions and inquires about the authenticity.
No. Ichibanm.com is the only website we operate. We do not own or collaborate with any other websites. If you come across any websites claiming affiliation with us, please be cautious.
EMS is the priority express international mail.
In Japan it is held by Japan Post and once it arrives the destination country, the package will be further held by your local post office. Please track the package with your local Post Office with the same tracking number given. The tracing information will be more clear/detailed with the local Post Office.
