Due to hygiene reasons, the shipped and opened packages are not eligible for return except for the defective and damage reasons (reasons like change mind, wrong model/color purchased, etc are not acceptable for returns).
If the customers find the products in the package are defective, damaged, or wrongly fulfilled, please contact us immediately (email@example.com). Photos and videos with original packaging are preferred to claim the case. Packages received after 5 business days are not eligible for the claim.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and further information will be given.
To return your product, you should mail your product to our Japan office. Please contact us first before your shipment, otherwise, it is possible that we are not able to receive the package.
You will be responsible for paying for your own shipping costs for returning your item. We recommend shipping with a tracking number.
Cancellation (if applicable)
You can cancel your order before the shipping process. Please note that once the order is under shipping processing, we are not able to start the cancellation. If any urgent matter please email us at email@example.com.
We are sorry that a 6% cancellation fee will be applied to the bank transaction fee if the customer changes their mind, and refuse the package due to tax reason on wrong addresses.